Yarbo Y Series Troubleshooter
WALLE Corp · 416.848.0672
Start here. Take the intake details while the customer is on the line, then pick the symptom. The workflow records every step and builds an escalation packet at the end.
Step 0 · Call intake
Ask before you troubleshoot
- Can they send a screenshot of the App error and a short video of the behaviour?
- Is the machine connected to the internet right now? Yarbo needs this to pull logs.
- Has anyone already tried a fix — remap, reset, factory reset?
Safety — say this out loud
Power the unit off before any hands-on inspection, and keep hands clear of blade discs. Nobody reaches under a deck that still has power.
Step 1 · Pick the symptom the customer describes
Escalation contacts
WALLE service: service@walleondemand.ca · 416.848.0672
Send the packet from this tool with screenshots, the App logs, and the machine online.
Path so far
Service record / escalation packet
Copy this into the ticket, or straight into the email to Yarbo support.