Refund policy
# Return & Refund Policy
**WALLE Corp. (Walsh Autonomous Lawn & Landscaping Equipment Corp.)**
32–1750 Creek Way, Burlington, ON L7L 7E2
Last updated: September 3, 2026
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## 1. Overview
We want you to be confident in your purchase. This policy explains when equipment can be returned, what it costs, and how refunds are issued. It applies to orders placed at walleondemand.ca and shipped anywhere in Canada.
Nothing in this policy limits your rights under the Ontario *Consumer Protection Act, 2002* or the consumer protection legislation of your province.
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## 2. Return window
You may request a return within **30 days of delivery**. Requests made after 30 days are handled under the manufacturer's warranty (Section 8), not as returns.
To be eligible, the item must be:
- In new or as-new condition, with no cosmetic damage, wear, grass, soil, salt, or moisture ingress
- Complete, including all charging docks, antennas, RTK stations, blades, hardware, manuals, and accessories
- In its original manufacturer packaging, including foam inserts and pallet materials where applicable
- Not registered, paired, or activated to a user account (see Section 3)
We inspect every returned unit before issuing a refund. Items that arrive incomplete, damaged, or in used condition may receive a reduced refund or be returned to you at your expense.
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## 3. Items we cannot accept
- **Registered or activated units.** Yarbo, Segway Navimow, and FJD Dynamics machines are bound to a user account on first activation. Once a serial number is registered, we cannot resell the unit as new. Activated units may still qualify under Section 8 (warranty) or Section 4 (restocking) at our discretion.
- **Special-order and quote-only items**, including FJD Sveabot floor scrubbers, autonomous line-marking equipment, and any product configured or ordered specifically for you. These are final sale unless defective.
- **Opened consumables** — blades, brushes, filters, belts, fluids, and cutting discs.
- **Software, firmware licences, subscriptions, and activation codes.**
- **Clearance, demo, open-box, and final-sale items**, identified as such on the product page.
- **Gift cards.**
- **Service and labour** already performed by our field team (see Section 12).
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## 4. Restocking fees
| Condition on return | Restocking fee |
|---|---|
| Sealed, unopened, original packaging | None |
| Opened, unregistered, complete and as-new | 15% |
| Registered or activated, or missing packaging/accessories | 25%, at our discretion, subject to inspection |
No restocking fee applies where the item is defective, was damaged in transit, or was shipped in error by us.
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## 5. Return shipping
**If the return is our fault** — wrong item, defective on arrival, or shipping damage — we cover return shipping and arrange the carrier.
**If the return is a change of mind**, return shipping is your responsibility. Robotic mowers, snow equipment, and RTK kits ship as heavy or oversize freight, and return freight on these items is often several hundred dollars. Please factor this in before ordering.
Ship returns only after you have an RMA number (Section 6). Returns sent without one may be refused. We recommend insuring the shipment; you remain responsible for the item until it reaches us.
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## 6. How to start a return
1. Email **service@walleondemand.ca** or call **416.848.0672** within the 30-day window.
2. Include your order number, the item, the reason for return, and photos of the item and packaging.
3. We'll issue an **RMA number** and return instructions within two business days.
4. Write the RMA number on the outside of the packaging and ship the item back within 14 days of receiving it.
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## 7. Damaged, defective, or missing shipments
**Inspect your shipment on arrival.** Freight carriers require damage to be noted at the time of delivery.
- **Visible damage:** note it on the delivery receipt before signing, photograph the packaging and the unit, and contact us the same day.
- **Concealed damage:** report it within **48 hours of delivery** with photographs.
- **Dead on arrival:** report within **7 days of delivery**. We will repair, replace, or refund at no cost to you.
- **Missing or lost shipment:** contact us and we will open a carrier trace.
Damage reported after these windows may not be recoverable from the carrier, which limits what we can do for you.
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## 8. Manufacturer warranty
Every new machine we sell carries the manufacturer's warranty — Yarbo, Segway Navimow, or FJD Dynamics — running from the date of purchase or activation. Warranty terms, coverage periods, and exclusions are set by the manufacturer and are listed on each product page and in the documentation supplied with the unit.Extended Warranties are offered via Yarbo and Xcotton.
As an authorized dealer for Yarbo and FJD Dynamics, we handle warranty claims. All claims submitted will have a case number. Contact **service@walleondemand.ca** with your serial number and a description of the fault.
Warranty covers manufacturing defects. It does not cover normal wear (blades, brushes, tires,tread wear), damage from impact or foreign objects, water ingress from improper storage, unauthorized modification or repair, or damage from use outside the manufacturer's stated operating conditions.
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## 9. Refunds
Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued within **5 business days of inspection** to the original payment method.
- Refunds are issued **less any restocking fee** and **less original outbound shipping**, unless the return is our fault.
- Any credit card surcharge collected at checkout is **refunded in proportion to the refunded amount**.
- Depending on your bank, funds may take an additional 5–10 business days to appear.
- If the original payment method is closed or expired, contact us and we'll arrange an alternative.
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## 10. Exchanges
We process exchanges as a return plus a new order. This gets your replacement moving without waiting on the returned unit to arrive and clear inspection. Restocking and shipping terms in Sections 4 and 5 apply to the returned item.
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## 11. Order cancellations
Orders can be cancelled at no cost any time before they ship. Once a shipment has been tendered to the carrier — particularly LTL freight — it is treated as a return under this policy.
If we cannot ship your order within 30 days of the delivery date shown at checkout, you may cancel for a full refund.
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## 12. Commercial accounts and service work
**Equipment purchased on a commercial account** follows this policy unless your written supply agreement says otherwise, in which case that agreement governs.
**Grounds maintenance, snow removal, and on-site service work** is not covered by this policy. If you're not satisfied with work our field team performed, contact us within 7 days and we'll return to make it right.
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## 13. Contact
**WALLE Corp.**
32–1750 Creek Way, Burlington, ON L7L 7E2
Service: service@walleondemand.ca
Sales: kwalsh@walleondemand.ca
Phone: 416.848.0672
walleondemand.ca