Shipping policy
# Shipping Policy
**WALLE Corp. (Walsh Autonomous Lawn & Landscaping Equipment Corp.)**
32–1750 Creek Way, Burlington, ON L7L 7E2
Last updated: September 3, 2026
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## 1. Where we ship
We ship anywhere in Canada. We do not currently ship internationally or to the United States.
We cannot deliver freight items to PO boxes. Parcel items can ship to a PO box where Canada Post serves the address.
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## 2. Processing time
Orders are processed from our Burlington, Ontario warehouse or from a suppliers warehouse
- **In-stock items:** processed within 1–2 business days.
- **Freight items:** processed within 2–3 business days, as pallets are built and carriers booked.
- **Special-order and quote-only items** (FJD Sveabot scrubbers, autonomous line-marking equipment): lead times are confirmed in writing before your order is accepted.
Orders placed on weekends or statutory holidays begin processing the next business day. During spring mowing season and after significant snow events, processing can run longer — we'll tell you if your order is affected.
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## 3. How your order ships
**Parcel** — accessories, blades, parts, and small components ship by courier or Canada Post with tracking.
**LTL freight** — robotic mowers, snow equipment, RTK base station kits, and floor scrubbers ship on a pallet by less-than-truckload carrier. Freight shipments work differently from parcel deliveries in three ways that matter:
- **Delivery is curbside.** The carrier brings the pallet to the end of your driveway or the loading area of your building. They do not bring it inside, into a garage, or around back.
- **The carrier will call to book a delivery appointment.** Please provide a phone number you actually answer. Missed appointments cause reconsignment charges that are passed on to you.
- **Someone must be present to receive and sign.** Freight is not left unattended.
If you need a liftgate, inside delivery, or a residential appointment window, tell us before you order and we'll quote it. Not every carrier offers every service to every postal code.
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## 4. Delivery timelines
Once shipped, typical transit times are:
| Destination | Parcel | Freight |
|---|---|---|
| GTA and Golden Horseshoe | 3–5 business days | 2–5 business days |
| Rest of Ontario, Quebec | 2–10 business days | 2–10 business days |
| Maritimes, Prairies | 5–10 business days |5–10 business days |
| British Columbia | 6–12 business days | 6–12 business days |
| Newfoundland and Labrador, remote and northern communities | 7–14 business days | Quoted per shipment |
These are carrier estimates, not guarantees. Weather, road closures, and seasonal volume affect freight in particular. We are not able to refund shipping charges for carrier delays outside our control.
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## 5. Shipping rates
Rates are calculated at checkout based on weight, dimensions, and destination.
- **Parcel** rates are shown live at checkout.
- **Freight** rates for machines are calculated at checkout for most Canadian postal codes. Some remote destinations cannot be rated automatically. If yours is one of them, place your order and we'll contact you with a freight quote before charging you and shipping.
- **Remote area surcharges** apply to territories, northern communities, and islands. These are carrier charges, not markups.
Shipping charges are non-refundable except where we shipped in error or the item arrived defective.
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## 6. Local delivery and pickup
We offer local delivery and pickup across the GTA and Golden Horseshoe, including Burlington, Oakville, Hamilton, Milton, and Mississauga. Select the option at checkout where available. We'll contact you to arrange a time.
Pickup is by appointment only at our Burlington location. Please wait for confirmation that your order is ready before coming by, and bring your order number and photo ID.
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## 7. Installation and setup
Delivery and installation are separate services. Standard shipping puts the machine at your curb; it does not include unboxing, RTK base placement, boundary mapping, or commissioning.
We offer professional installation across our GTA and Golden Horseshoe service area. If you're outside that area, we'll walk you through setup remotely — most customers self-install successfully with manufacturer documentation and a phone call.
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## 8. Tracking
You'll receive a shipping confirmation with tracking as soon as your order leaves us. Freight tracking updates less frequently than parcel tracking, and a shipment can sit without a scan for a day or two while in transit. If tracking hasn't moved in three business days, contact us and we'll chase the carrier.
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## 9. Inspect your delivery
**Check the shipment before you sign.** This matters most on freight, where carrier claim rights depend on damage being noted at delivery.
- Note any visible damage on the delivery receipt before signing.
- Photograph the packaging and the unit.
- Report visible damage the same day; report concealed damage within 48 hours.
Full details are in our [Return & Refund Policy](/policies/refund-policy).
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## 10. Address accuracy, refusals, and split shipments
**Address accuracy.** Please double-check your shipping address at checkout. Corrections after a freight shipment has been tendered incur carrier reconsignment fees, which are passed on to you. We cannot redirect a shipment already in transit in all cases.
**Refused or undeliverable shipments.** If a delivery is refused, or the carrier cannot complete it after reasonable attempts, the shipment is returned to us. Outbound freight, return freight, and any storage charges are deducted from your refund.
**Split shipments.** Orders containing both machines and accessories may arrive separately, sometimes days apart, at no extra cost to you.
**Backorders.** If an item is unexpectedly out of stock, we'll contact you with an expected date and the option to wait, substitute, or cancel for a full refund.
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## 11. Taxes
All prices are in Canadian dollars. Applicable GST, HST, PST, or QST is calculated at checkout based on your shipping province. There are no duties or customs charges on domestic shipments.
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## 12. Contact
**WALLE Corp.**
32–1750 Creek Way, Burlington, ON L7L 7E2
Service: service@walleondemand.ca
Sales: kwalsh@walleondemand.ca
Phone: 416.848.0672
walleondemand.ca